TESTIMONIAL PAGE

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Celebrating 15 years of creating Partnerships between

Happy Home Owners and Satisfied Tenants.

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We didn’t do it alone! It takes a team to build what we have.

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What our Property Investors, Tenants & Contractors are saying about us

 

 

PROPERTY INVESTORS 

Our property Investors are the best. We are very selective of what type of home we take on as well as who we work with. Our property owners take pride in their homes and respect the tenants. Many of the property owners, I have never met or only met once in person, yet we have established a fun working relationship via phone and internet and have become a family.

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We had our dream home built in rural Beaver Mines area in 2017. Due to a family situation, we needed to make the move all the way to New Zealand in 2019 so organized a tenant on our own with a 2-year lease in which we felt that our beautiful home and land would be well cared for during this time. We were distraught when, after only 2 months, we heard from this tenant that things weren’t working out. Scrambling for new tenants from the other side of the ocean was massively stressful. We found some with help from family but soon started having some hiccups with them. That’s when we contacted Loreena with Crowsnest Pass Property Management - what a relief! Loreena took the time to fully understand our situation and learn exactly what is needed. We have now been working with Loreena for almost a year and we honestly couldn’t be happier with her and her services. She is honest, reliable, dependable, treats your home like it’s her own, and knows how to find trustworthy tenants who will do the same. Being literally on the other side of the world from your home and land is hard but with Loreena, she truly makes it stress free. She will be in touch with you as needed and will typically (unless she needs your input) update you on any hiccups or difficulties once they are resolved as not to cause any unnecessary stress - which, to me, is invaluable. Thank you, Loreena, for your ongoing, ever-lasting work and heart in this. We are able to continue life here in NZ knowing that all is taken care of back home.
Janine and Rod,  New Zealand

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Loreena, It is my pleasure to provide this letter of reference. Over the 10 years you have been the property manager, you have looked after the property as if it was your own.  You have ensured that is has continuously rented.  Any problems that have arisen you have taken immediate action to rectify the issues.  Your communications are pleasant, informative and reassuring that all is well. Your efforts to keep costs down are greatly appreciated. I highly recommend you to anyone looking for a caring professional such as yourself.

Sabrina, Arizona, USA

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We would really like to thank Loreena at CNP-PM for helping to manage a condo in Coleman for the past several years. We wouldn't have been able to do it without her. She took care of all those mundane tasks that would be impossible from afar like finding a good tenant, managing rent payments and deposits and repairs. It was a terrific experience.

David and Dawn, Foster City, California 

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Loreena Russomanno (CNP Property Management) has been managing my CNP property since 2011.  It is such a relief to have someone I can trust to make sure my property is taken care of, and my tenants are happy!  I recommend Loreena and CNP Property Management's services.
Lori, Edmonton, AB

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I am writing to this testimonial to share the amazing experience I have had working with Loreena Russomanno over the past 10 years. She manages 3 properties for me and has consistently achieved exemplary results. There are three main characteristics that I believe have led to Loreena's outstanding success.

 

1. She is very engaged with the tenants of the property. She gets to know everyone on a personal level which means she's well aware if tenants are moving out, having problems with the property and generally leads to a more invested tenant who ultimately treat the property better because they don't want to cause problems for Loreena.

2. Robust network of trades and services. Immediately when there are problems in the property Loreena has multiple options to solve a problem along with reasonably priced quotes from qualified contractors when required. I've always felt that her network of contractors always provides Loreena with fair prices and expert service because again Loreena has developed strong personal relationships.

3. Loreena is highly proactive. Every time a tenant is moving out of a property Loreena has typically pre-leased the property to a new tenant sometimes a month or two in advance of expiry. Vacancy in a rental property is the single largest contributor to low returns and with Loreena that risk is mitigated. Of my three properties being managed over the past 10 years I can maybe think of one month in one property where I've had any vacancy. Amazing results!

Anyway I would highly recommend Loreena for the reasons mentioned above to anyone interested in property management services. In addition to all the great reasons listed above she is a wonderful person to deal with making the whole experience that much better.

Trevor , Calgary, AB, Canada

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Since March 2018, Loreena Russomanno and Crowsnest Pass Property Management have been caring for our home in Coleman.

Loreena has proven to us she is an effective manager. She has selected appropriate tenants, has overseen home improvements on our behalf, and keeps us well informed about issues regarding our home.

We have been more than satisfied with the service we receive and appreciate the work she does for us.

We would highly recommend her.  Sincerely,

Dave and Sandra, Oakville, Ontario, Canada

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In 2015 we purchased a duplex income property in the Crowsnest Pass as part of our retirement plan. Unfortunately, we struggled with keeping the units rented and had several issues with the existing tenants.  We reached out to Loreena in 2016 for assistance and she responded right away. Within days she had the one unit rented, which had been empty for a month. She also resolved the tenant issues we were having in the other unit, offering great advice and handling the transition. They have been managing the property for us ever since. We are very appreciative of the quality service and professionalism offered by Loreena and her team.

Drew, Calgary, AB

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Loreena Russomanno and CNP PM have been my PM firm for approx. 10 years now and I’ve been very happy with their level of service, rates, response time, and occupancy rates. I hope to be with CNP PM for the next 25 years and beyond!

All the best,

Kevin. Toronto, Ontario, Canada

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​As investors in the Pass, we knew we hit the jackpot 11 years ago when Crowsnest Pass Property Management agreed to take on our rentals. Over the years we have accumulated more investment properties and with Loreena managing them, they have been consistently occupied with great tenants.  She runs a tight ship and makes sure both renters and owners are being treated fairly. She deals with issues quickly and effectively and keeps things moving forward.  She stays on top of the market and adjusts the rents according to fair market value. We know our properties are in good hands and don’t have to give them a second thought. 

Thanks MOM You’re the best!

James, Josh, Daniel, Jena,  Toronto Ontario, Lethbridge, AB, Crowsnest Pass AB 

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I have used Crowsnest Pass Property Management for a few years now. We have a 110+ year old house that we lovingly renovated and 90+ year old building that was gutted and restored into 3 suites. We care a pile about these buildings - they're much more than investment properties to us. The peace of mind having Crowsnest Pass Property Management looking after the rental of, and helping us manage maintenance has allowed us to sleep at night. I am very happy with the service provided by Crowsnest Pass Property Management!

Graham, Cochrane, AB

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Loreena manages my 2 houses in Bellevue. First one she took on 8 years ago and second one 6 years ago. I am very  happy with service her company provides. She  screens tenants , checks references and if any kind of problems, or dispute comes to place, she resolves all to my satisfaction. About 3 years ago, we had difficult family moved in. No rent being  paid, lot of excuses, promises ....

Immediate eviction was served, kept damage deposit, Loreena made sure, that next tenant was in place for following month. No cash flow disruption, she sends payment on every single month. Before I tried to run these houses by my self, but let me tell you people, It  was just too difficult to find people, deal with NSF cheques, cleaning after people and so on. Loreenas company is worth every penny she is charging. She very well known and highly respected at Crowsnest pass and Southern Alberta. If you are looking for property to rent, or you have one to be rented, she is the one to call.

Lee , Calgary, AB

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​ Loreena:

Just for the record. Please accept our sincere appreciation for the superior job that you do as our property manager.  Having spent 11 years managing my own rental units and having you step in to manage both the Fort Macleod properties and the Pass "units" after dealing with those other clowns that call themselves "property management companies" I can honestly say you are amazing! We are so grateful for the smooth transition during the recent sale in Fort Macleod and the continuing expert handling of our remaining portfolio.  If you ever need a reference. have them to call us, presently here in Ecuador...knowing our properties are in excellent hands back in Canada.

Muchisimo gracias

Terry and Sue Casa de Mulas, Cotacachi Ecuador

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Loreena is a perfect property manager. She is totally dependable both for finding good reliable tenants and for attending promptly to any issues that may arise with the property, making sure that repairs are done as needed and that the property is maintained in good condition. She is also a very pleasant person to deal with! I have been very happy to have met her and I hope to keep her a long time as my property manager.

Monique, Calgary, AB

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Loreena has been expertly managing my Crowsnest Pass rental for approximately a decade. During that time, not only has it never been vacant, she has consistently found excellent and long term tenants through her rigorous screening process. On those rare occasions that an issue arises, she resolves it with alacrity and efficiency. We are very fortunate to have her managing our property and would absolutely recommend her to anyone looking for assistance.

Geoff, Calgary, AB

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​I am currently using Crowsnest Pass Property Management owner Loreena Russomanno to look after my property in Blairmore. It has been a stress off of me because I live in Okotoks. It has been about a year that she has watched over the rental, and has done a great job also in screening respectful people to rent the property.

Clint, Okotoks, AB

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Managing three properties on my own turned out to be far more time consuming and challenging than I would ever have guessed. 

Finding someone who could step in to manage my properties for me turned out to be far more difficult than I would ever have guessed.

In spite of good hearts and solid efforts, neither I nor the friends and family members who tried were able to get it right.

In desperation, I approached Loreena Russomanno of Crowsnest Property Management, which, as it has turned out, was the best property-related decision I have ever made.  In the approximate five years since Loreena took over, she has consistently demonstrated remarkably high levels of overall competence, honesty, reliability, and professionalism.  My homes are consistently occupied by solid tenants; financial affairs are always in order; maintenance matters are handled efficiently and effectively.  I am deeply appreciative of her service and the peace of mind it has afforded me.  Thank you, Loreena!

Irene, Lethbridge, AB Canada

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Me and my wife have been working with Crowsnest Pass Property Mgmt for a couple of months now. We  are very happy that Loreena is managing our property with her manager Kim. 

What we like about the firm:

Excellent knowledge about the area.

A good network of support contractors, Electrician, plumbers and handymen who can get work done in the property.

Excellent communication. Emails are responded very quickly which helps getting things done efficiently.

A clear no nonsense approach.

A clear commitment to quality and providing customer satisfaction. Both to the tenants and the property owners.

We wish Loreena and Kim good luck and are looking forward to a profitable long term relationship.

Makarand and Manjusha, Guelph, Ontario

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Working with Loreena was an absolute pleasure. Being fairly new to the rental business, I was consistently impressed by her knowledge, wisdom and experience. She always made sure rent was coming in, that there were responsible tenants, and that everything was working properly. I can't recommend her highly enough! It seems to me, that as a renter or someone trying to rent a property, crows nest pass property management is the way to go :-)

Marc, Calgary, AB

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Loreena has been managing our rental property in the Crowsnest Pass since 2011. She is THE best there is. Her experience in the Pass ensure our complete peace of mind knowing our property and tenants are well looked after. Through the years she has always kept our two units rented out. She is very good at being on top of anything that needs attention as well as keeping us informed.

Marie, Calgary AB 

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Loreena Russomanno (CNP Property Management) has been managing our property for close to seven years now. After trying to manage it ourselves for a few years, choosing to have CNP Property Management look after property has been the best decision for us. Loreena’s service has been excellent providing us with peace of mind knowing that our property is in good hands. We very much appreciate the tenant vetting process, timely resolution of maintenance issues, and effective communication as required with all parties. We highly recommend Crowsnest Passs Property Management to anyone looking to have their asset professionally managed. Sincerely,
Brent and Mary, Red Deer Alberta 

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Prior to March, 2019, my wife and I had no experience renting a property.  Since we live in Lethbridge and our mobile home is in Coleman, we didn't feel that it was wise to go it on our own, so we contacted Loreena at Crowsnest Pass Property Management.  We noted that her company has been in business for over 10 years and that it had just received the Alberta Business Award of Distinction.  This is an exceptional honour given that the competition included numerous small businesses across the province.  If that wasn't good enough for a decision, meeting and discussing the rental with Loreena convinced us that we had found the right agent.  Loreena is extremely knowledgeable and very straightforward.  She lets you know up front what the issues are and has a friendly way of getting her point across when the difficult questions come up.  Not only did she find us a qualified tenant quickly, she eliminated one that we were initially satisfied with, likely saving us a lot of aggravation.  She vets prospective tenants carefully, ensuring that the match works for both sides.  Her diligence extends beyond the initial contract.  She and her staff conduct regular home checks to insure that our property is well maintained and, as she says, "No one can tell her properties are rentals as they look the same as neighbouring properties occupied by the owners". 

 

Perish the thought that we should be unfortunate enough to experience the "tenants from hell", but if we did I have no doubt that within a month the situation would have been rectified.  We don't only think this, we know this from testimonials from other satisfied customers.  

 

I'm sure that any potential renters will share our opinion, i.e, that they have moved into a dwelling that has been inspected, cleaned and ready to occupy.  As with any contract, if both sides are not satisfied with the arrangement, problems will surface.  That, along with the reasons provided above, is why we are so satisfied with Loreena's company.  Her no nonsense approach hidden behind a disarming smile, gave us the assurance that we had come to the right place.  We do not hesitate to recommend CNPPM to both owners and renters.   

Doug and Sharron, Lethbridge, AB

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We have been dealing with Loreena and her team for over two years. They have been very helpful in listing the house and getting tenants. She is always helpful in finding local companies to do any repairs or replacements that was need in a speedy and cost effective manor.
Thanks for all you service.
Kind regards,
Kevin and Karen, Calgary, AB

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I must say this....if we  knew you would make renting the house so stress free and payments so dependable...We would of done it a long time ago!!

Thanks ...

Merry Carol  and Vladimir, CNP, AB

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We began using Crowsnest Pass Property Management in 2020 and are impressed with their professionalism, performance and their scrambling ability to get things done.  They went the extra distance to facilitate showings, arrange cleaning and even took the garbage can to the curb on pickup day. 

 Thank you,

  Mark, Fort St. John, BC

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We recently decided to rent our getaway home in the Crowsnest Pass.  After much research and printing off all the required landlord documents (tenant application, tenant agreement, home inspection report, etc.), we began to realize the task of finding and screening for a suitable tenant was very daunting!  After going on the CNP-PM website and reading testimonials we decided to contact the CNP Property Management company.  Loreena and Kim were very professional and personable and within minutes of our meeting we decided to give them the task.  Within several days we were contacted and they had found a suitable renter for our home.  This quickly became a very stress free process.  Thank you and we are looking forward to our continued relationship..

 Allan and Monica, Lethbridge, AB

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My wife and I along with our 2 kids have had a house in Coleman for 10+ years now. As the kids have gotten older we decided we should try and rent the place for a little extra cash. My wife saw Crowsnest Property Management and we thought we would give them a try. I met them at the house and they were very knowledgeable and felt the place would rent quick. Well they were right, in no time we had news of a renter. Things were good and then I received a call saying the renter had backed out but they now had a new renter lined up and they would be moving in even sooner. Crowsnest Property Management has looked after all the details and for someone new to the rental market they have made it very easy. I would definitely recommend Crowsnest Property Management to anyone who is looking at renting but doesn’t want the hassle of dealing with rent payment or repairs. 
Jason and Terri, Calgary, AB 

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